Shipping & Returns

Shipping & Delivery 

For Desi Pal, Exclusive rental, delivery starts from $13 or you can pick up in Auckland free of cost. 

Disclaimer

Desi Pal is not liable for any delay or non-delivery of an item resulting in conditions beyond their reasonable control. Desi Pal will not be liable for consequential loss from late delivery if the customer does not place an order before the recommended period as provided by Desi Pal. For urgent deliveries please email info@desipalnz.com before placing your order to clarify if delivery on short-notice is possible.  

Returns & Hiring Period

Returns

You the customer, or a person instructed by you, must return the garment within 24 hours of the end of the agreed hire period specified in your confirmation email, and communicate the intention to post within 24 hours of your event ending. This delivery bag may be handed to any New Zealand Post Shop. 

Return Packaging 

You will return the garment in its original packaging including the dress, dress bag, box, coat hanger and any accessories provided in which it was delivered to you and packed safely to secure the garment from damage and undue creasing. 

Late Returns 

We retain the right to charge penalties to cover the loss we sustain due to late returns. There will be a penalty of $10.00 per garment per day for late returns up to 5 days from the end of the agreed hire period and will be deducted from the bond. Thereafter, we may charge up to the retail price of the garment as compensation for liquidated damages and financial losses. If you are or foresee that you may be unable to return your package within 24 hours, please get in touch as soon as possible at info@desipalnz.com